Terms & Conditions
Our invoice terms are Net 30. Finance charges of 1% a month will be added to all past due invoices.
Non-payment of invoices will result in account being placed on “HOLD”. No orders will be shipped
until payment is received and account is current.
Stock products can be returned up to 3 months from the ship date. Returns are subject to a 20%
restocking fee. All returns must have a RMA (Return Material Authorization) number. Contact
customer service at 1-800-235-0767 ext. 5 to obtain a RMA number. To ensure that proper credit is
received, please enclose a copy of the RMA.
All returned merchandise must be unused, in its original packaging, and in saleable condition.
Discontinued or revised merchandise are not authorized to be returned. The customer is responsible
for shipment of returned merchandise. Credit will not be given for returned merchandise that is lost
or damaged in transit.
Custom products will not be accepted for return for credit.
Defective Products / Shipping Errors:
Integral Solutions Group will issue a call tag for defective merchandise or items shipped in error by
ISG. Contact customer service at 1-800-235-0767 ext. 5 to obtain a RMA and a call tag. Please note
that the call tag must have Integral Solutions Group printed on the call tag and be a FedEx call tag.
Please make sure a copy of the RMA is returned with the product for proper credit.
All Return policies apply to toner cartridges. Please note that the manufacturers of the toner
cartridges issue return shipping labels for their recycling centers. NO CREDIT will be given for toner
cartridges shipped to the recycling centers in error by customers. Customers with defective toner
cartridges will receive a RMA and FedEx call tag from ISG. The FedEx call tag will have ISG and
address printed on it.
ISG tests all returned defective toner cartridges. If toner cartridge is not found to be defective upon
testing, the toner cartridge is returned to the customer and no credit is given.
The following items are non-returnable:
All media products
Damaged / Lost Product:
Notify customer service immediately of merchandise damaged in transit. Damaged merchandise will
be replaced and a claim issued to the carrier. Credit will be given once the claim is paid by the carrier.
If you have not received your product in a timely manner, please contact customer service to track
your product, if it is determined it is lost, we will resend your shipment and issue a claim to the carrier.
Credit will be given once the claim is paid by carrier.